Customer Support
At Second Star Clothing Co., we’re committed to providing exceptional service to our customers. Whether you have a question, need assistance with an order, or just want to learn more about our products, we’re here to help. For quick answers, check out our FAQ section below, where we’ve covered many common inquiries. If you need further assistance or have a specific request, please don’t hesitate to reach out to us at support@secondstarclothing.com. We’re always happy to assist!
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Credit or debit payments are processed by Stripe. You can also use Google Pay or Apple Pay at checkout.
How do I use a discount code?
Enter your discount code in the designated field in the cart or at checkout, and the discount will be applied to your order total. Be sure to apply the code before completing your purchase, as we cannot adjust the total after the order has been placed.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it begins processing immediately, so we may be unable to make changes or cancellations. If you get in touch after you place an order, we’ll do our best to make changes if still possible. Please double-check your order before completing your purchase.
How do I know if my order was placed successfully?
After placing your order, you will receive a confirmation email with your order details. If you don’t receive a confirmation email, please check your spam folder or contact our customer service team.
Do I need to create an account to place an order?
Nope! You can place an order as a guest. However, creating an account allows you to save your shipping information, track your orders, and enjoy a faster checkout process on future purchases.
Shipping & Delivery
What are your shipping options and costs?
We offer standard flat rate shipping, and expedited shipping where available. Shipping costs are calculated based on your location and order weight, and will be displayed at checkout before you complete your purchase. For U.S. orders over $35, standard shipping is included!
How long will it take to receive my order?
Our products are made to order, so please allow 2-5 business days for processing and creation, before shipping out. Estimated delivery times include both the time to create your order and the time to ship it. Shipping times vary depending on your location and chosen method, and are calculated using historical shipping data for deliveries to your area. Estimated delivery dates will be displayed at checkout.
Do you ship internationally?
Yes, we ship internationally! Shipping costs and delivery times will vary based on your location. International customers are responsible for any customs fees or import duties.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package directly from the email, or use the tracking number on the carrier’s website to monitor its progress.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected time frame, please contact our customer service. We’ll be happy to assist you in locating your package or resolving any delivery issues.
Returns & Exchanges
What is your return policy?
At Second Star, each item is made to order just for you. Because our products are custom printed when you place your order, we are unable to accept returns or exchanges at this time. Of course, if you receive a product that is defective or different from what you ordered, please reach out to our customer service, and we will work with you to make it right.
Help! My new shirt arrived torn and/or I received the wrong thing!
If your item arrives damaged or you receive the wrong product, please contact our customer service team within 14 days of receiving your order. We’ll work quickly to resolve the issue by offering a replacement or refund.
Product Information
How do your sizes run? Do you have a size guide?
Our products generally run true to size, with any exceptions noted in the product description. To ensure the best fit, please refer to our size guide available on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.
What materials are your products made of?
We use high-quality, soft, and durable materials for all of our products, with eco-friendly variants when possible. Each product page provides detailed information about the fabric and material composition of that specific item.
How should I care for my clothing?
To keep your clothing looking its best, we recommend machine washing on cold with like colors and tumble drying on low. Avoid using bleach, and iron on a low setting if needed.
Do you offer customization options?
At this time, we do not offer customization options. However, we’re always expanding our collections, so stay tuned for new designs and special editions!
Account & Security
How do I reset my password?
If you’ve forgotten your password, click the “Forgot Password?” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.
How do you ensure my payment information is secure?
We take your security seriously. All payments are processed through a secure payment gateway, and we do not store your payment information on our servers. Our website also uses SSL encryption to protect your data.