Customer Support

We accept all major credit cards — Visa, Mastercard, American Express, and Discover — plus Shop Pay, Google Pay, and Apple Pay. Payments are processed securely through Shopify's checkout.

Enter your discount code in the discount field at checkout and it will be applied to your order total. Be sure to apply the code before completing your purchase, as we cannot adjust the total after the order has been placed.

Once an order is placed, it begins processing immediately, so we may be unable to make changes or cancellations. If you get in touch after you place an order, we'll do our best to make changes if still possible. Please double-check your order before completing your purchase.

After placing your order, you will receive a confirmation email with your order details. If you don't receive a confirmation email, please check your spam folder or contact our customer service team.

Nope! You can place an order as a guest. However, creating an account allows you to save your shipping information, track your orders, and enjoy a faster checkout process on future purchases.

We offer standard flat rate shipping, and expedited shipping where available. Shipping costs are calculated based on your location and order weight, and will be displayed at checkout before you complete your purchase. For U.S. orders over $50, standard shipping is included!

Our products are made to order, so please allow 2–5 business days for processing and creation before shipping out. Estimated delivery times include both the time to create your order and the time to ship it. Shipping times vary depending on your location and chosen method, and estimated delivery dates will be displayed at checkout.

Yes, we ship internationally! Shipping costs and delivery times will vary based on your location. International customers are responsible for any customs fees or import duties.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly from the email, or use the tracking number on the carrier's website to monitor its progress.

If your order hasn't arrived within the expected time frame, please contact our customer service team. We'll be happy to assist you in locating your package or resolving any delivery issues.

At Second Star, each item is made to order just for you. Because our products are custom printed when you place your order, we are unable to accept returns or exchanges at this time. Of course, if you receive a product that is defective or different from what you ordered, please reach out to our customer service team, and we will work with you to make it right.

If your item arrives damaged or you receive the wrong product, please contact our customer service team within 14 days of receiving your order. We'll work quickly to resolve the issue by offering a replacement or refund.

Our products generally run true to size, with any exceptions noted in the product description. Each product page lists fit and measurement details in its Specifications. If you're between sizes, we recommend sizing up for a more comfortable fit.

We use high-quality, soft, and durable materials for all of our products, with eco-friendly variants when possible. Each product page lists the fabric and composition of that specific item in its Specifications.

To keep your clothing looking its best, we recommend machine washing on cold with like colors and tumble drying on low. Avoid using bleach, and iron on a low setting if needed. Each product's Specifications include care notes for that specific item.

At this time, we do not offer customization options. However, we're always expanding our collections, so stay tuned for new designs and special editions!

If you've forgotten your password, click the "Forgot password?" link on the login page. Enter your email address, and we'll send you instructions on how to reset your password.

We take your security seriously. All payments are processed through Shopify's secure, PCI-compliant checkout — your card details never touch our servers. The entire site is also SSL-encrypted to protect your data.